Third Party Administrator Solutions

The Problem:
Providing superior Customer Service and account administration is the highest priority to those who provide Third party services. Industries such as HealthCare, Financial Services, Insurance and Debt Management rely heavily on the outsourced support services of “TPA’s”.

Third Party Administration companies provide services and are labor-intensive operations. Their daily activities typically involve gathering information, coordinating activities with other service providers, maintaining contact with customers, preparing documents, and conducting financial transactions.

Most TPA’s specialize in a segment of the industry, reflecting the different management requirements of each segment. Many Third Party companies engage in related activities that grow out of their particular area of expertise. Medical Billing TPA’s for example may provide Healthcare placement services as well.

A major business challenge associated with TPA’s is their ability to provide a high level of Customer service while maintaining a wide variety of Customer related information. Supporting documentation comes in many forms; data stored in line of business databases, e-forms, paper files, faxes as well as email and voice messages, make up the critical mass of client information. Access to this information quickly and efficiently throughout the organization is essential, while activity relating to the business process should be auditable and secure.

Solution:
Automating labor intensive, manual business processes revolving around the creation and life cycle of paper and other related information.

Digital Storage Solutions combines the best of breed capture technology with leading edge document management and workflow solutions. Our solutions provide organizations with unparalleled automation, visibility and control of the workflow process, giving companies the ability to realize significant benefits such as: Greatly improved Customer Service, reduced accounts receivable cycles, streamlined efficiencies including measurable savings in administrative costs and more efficient information retrieval, leading to enhanced accountability which optimizes corporate performance.